Introduction

Hotel Welcome and Resorts (“we,” “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy and Cookie Policy (“Policy”) outlines how we collect, use, disclose, and safeguard your personal information when you use our website, stay at our hotels, or interact with us in any other manner. By using our website or services, you agree to the terms of this Policy.

Personal Information We Collect

We may collect the following types of personal information from you:

• Contact and identification information, such as your name, address, email address, phone number, and government-issued identification.
• Reservation and stay information, including your reservation details, room preferences, special requests, and payment information.
• Communication information, such as your correspondence and interactions with us, including any feedback or complaints.
• Technical information, including your IP address, browser type, and operating system when you visit our website.
• Usage data, such as how you use our website, the pages you visit, and the links you click.
• Marketing and communications preferences, including your preferences for receiving marketing and promotional materials from us.

How We Collect Your Personal Information

We collect your personal information through various methods, including:

• Directly from you when you make a reservation, check-in at our hotels, or communicate with us.
• From third-party booking platforms, travel agents, or other partners who assist in providing our services to you.
• Automatically when you visit our website, through cookies and similar technologies (refer to our Cookie Policy below).

How We Use Your Personal Information

We may use your personal information for the following purposes:

• To process and manage your reservations, stays, and use of our services.
• To communicate with you about your reservations, stays, and any inquiries or requests you may have.
• To provide personalized services and recommendations based on your preferences.
• To improve our website, products, and services, by analyzing usage data and feedback.
• To send you marketing and promotional materials, subject to your communication preferences.
• To comply with applicable legal and regulatory requirements.

Security of Your Personal Information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your personal information.

Retention of Your Personal Information

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with applicable legal and regulatory requirements, and resolve any disputes or inquiries.

Your Rights and Choices

You have certain rights concerning your personal information, subject to applicable laws and regulations. These rights may include:

• The right to access, correct, or update your personal information.
• The right to object to or restrict the processing of your personal information for certain purposes, such as direct marketing.
• The right to request the deletion of your personal information, subject to certain exceptions.
• The right to withdraw your consent to the processing of your personal information, where applicable.
• The right to lodge a complaint with a supervisory authority if you believe your privacy rights have been violated.

To exercise any of these rights or update your communication preferences, please contact us using the contact information provided below.

Cookie Policy

Our website uses cookies and similar technologies to enhance your browsing experience, personalize content, and analyze site traffic.

Cookies are small text files placed on your device by websites you visit. They help the website remember your preferences and provide relevant content and features.

You can manage your cookie preferences through your web browser settings. Please note that disabling cookies may impact the functionality and features of our website.

We use the following types of cookies on our website:
• Essential cookies: Necessary for the proper functioning of our website.
• Performance cookies: Help us analyze site usage and improve user experience.
• Functional cookies: Remember preferences like language or login details.
• Advertising cookies: Display targeted ads based on browsing behavior.

Changes to Our Privacy and Cookie Policy

We reserve the right to update or modify this Policy at any time. Any changes will be effective immediately upon posting on our website or otherwise notifying you. Your continued use of our website or services following any changes constitutes your acceptance of the updated Policy.